How to Get Help with Your Order
If you have a question about a keepsake or memorial item, start through the enquiry form on our contact page and include your order details, names, dates and any wording you want engraved. That helps our team check the request and avoid back and forth, especially when you need a gift ready for a service, a family gathering or a birthday.
Our Lynnwood studio in Pretoria supports clients across South Africa, with pickup options in Lynnwood, Menlyn, Brooklyn, Centurion, Silverton, Garsfontein, Montana and Midrand. If you are arranging a collection, please wait for confirmation before travelling so we can have your item packed and ready for you.
Proofs, Checks and Approval Before We Make It
For personalised items, we usually send a proof for approval before production goes ahead. This is important for name engraving, date engraving, message engraving, plaque wording and photo book design, because small details matter. Please check spelling, spacing and the order of names carefully before signing off.
- Confirm all names, initials and dates
- Check spelling exactly as you want it shown
- Review line breaks and layout on longer messages
- Let us know if a photo needs cropping or a cover needs wording adjusted
Once approval is given, production moves forward and changes may not be possible, so it is worth taking a minute to read it through properly.
Packaging, Courier Delivery and Pickup Options
We pack keepsakes and memorial gifts with care for local collection and nationwide courier delivery. For fragile or sentimental items, extra protection is used inside the parcel so the item arrives in good condition, even when the package travels across provinces in heat, rain or busy courier routes.
- Nationwide courier delivery across South Africa
- Pickup by arrangement in Lynnwood, Menlyn, Brooklyn, Centurion, Silverton, Garsfontein, Montana and Midrand
- Gift boxing available for suitable items
- Courier packaging for jewellery, urns, books and plaques
If your delivery is going to a coastal town, please allow for higher humidity and check the recipient address carefully so the parcel does not sit at reception over a weekend.
Bulk Family Orders and Special Requests
We often assist with family orders where several people need matching pieces, or where different wording is required for siblings, parents and close relatives. These requests are handled with the same care as single items, but they do take a little more planning because each piece may need its own engraving, photo selection or packaging detail.
Common support requests include memorial sets for multiple family members, coordinated plaques for a service and photo books for anniversaries or remembrance gifts. If you need a group order for a church, family gathering or local memorial event, please share the full list early so we can advise on timing and the best production method.
What to Do if You Need a Fix or Adjustment
We take care with every engraved item, but if a correction is needed we will guide you on the next step. In many cases, a quick photo and a short explanation is enough to sort it out without delay, which is helpful when the item is meant for a service or a family occasion that cannot wait.
A Few Practical Tips Before You Place an Order
A little preparation can save time and help us make the item exactly as intended. If you are ordering from outside Pretoria, please double-check the delivery address and the contact details for the person receiving the parcel. If the gift is for a memorial or service, it also helps to send the required wording as early as possible so there is enough time for proof approval and production.
- Use full names and exact dates where possible
- Send clear photos for photo books and cover personalisation
- Allow extra time around public holidays and load-shedding periods
- Tell us if the item is needed for a specific date
Our team works carefully, and a little lead time makes the process much easier for everyone.