Send your enquiry through the form
For engraved keepsakes, urns, memorial gifts and printed books, use our enquiry form so we have the details in one place. Please include your name, surname, suburb or town, the item you need, and the detail you want engraved or personalised. If you are ordering for a memorial piece, include the name, dates, wording and any photo or artwork notes you want us to work from.
For photo books and custom keepsakes, it helps to mention the number of pages, the occasion, and whether you would like a specific colour or finish. If you need a gift box or courier packaging, tell us upfront so we can quote and pack correctly. We reply with the next steps, including proof approval where needed.
What to include in your message
A complete enquiry helps us confirm pricing, timing and collection or delivery options without back and forth. Please add as much detail as you can, especially for names, spelling and dates. If you have more than one item for a family order, list each piece clearly so we can prepare it properly.
- Product type: jewellery, urn, plaque, photo book or gift box
- Engraving details: name, date, message or inscription
- Quantity: single item or bulk family order
- Collection point: Lynnwood, Menlyn, Brooklyn, Centurion, Silverton, Garsfontein, Montana or Midrand
Where we work from in Pretoria
Beloved is based in Lynnwood, Pretoria, with convenient pickup access for customers from nearby suburbs and surrounding areas. We serve Lynnwood, Menlyn, Brooklyn, Centurion, Silverton, Garsfontein, Montana and Midrand. If you are in Pretoria East or the greater Tshwane area, let us know your suburb so we can guide you to the nearest collection option.
We also assist customers across South Africa through courier delivery. That includes coastal towns where humidity can affect packaging, and inland areas where timing around load-shedding matters for planning proof checks and dispatch.
Details For Personalised Keepsake Enquiries
Please include the memorial date, service details and any other important information with your request, especially if dates are close or a service is pending. Urgent memorial requests are prioritised and handled with care. If your order needs proof approval, we will send the artwork for checking before production starts.
- Simple enquiries: send your question and we will answer with the information you need
- Proofs and custom artwork: allow a little extra time for approval
- Courier orders: timing depends on destination and packaging needs
What happens after you submit the form
Once we receive your enquiry, our team reviews the details and confirms the best way forward. Christo handles production scheduling, Amogelang manages engraving work, Megan prepares the keepsake design, and Marlise assists with customer care and order updates. Imran coordinates courier packaging and nationwide logistics, while Janine oversees the studio and final quality checks.
You will receive clear feedback on pricing, lead time and collection or delivery. If a wording change is needed, we will let you know before anything is made. That way the finished piece is right the first time, which matters on memorial orders and personalised gifts alike.